Terms and Conditions
1.1 A Great Mates Member is a person who has signed up to the Great Mates Loyalty program.
1.2 Membership is only open to people; membership of animals and pets will not be accepted.
1.3 Membership is only open to Australian residents.
1.4 Membership is restricted to only one member’s name per card.
1.5 Membership is for Adults only – only persons over the age of eighteen years (18) are eligible to join the loyalty program.
1.6 A Great Mates loyalty card will be issued by Caloundra Garden and Pet Supplies at the request of a customer and used for the Loyalty program.
1.7 Customer participation in a Great Mates card is at the discretion of Caloundra Garden and Pet Supplies.
2. Loyalty program conditions;
2.1 The Great Mates Loyalty program awards points as a result of purchases of products and services from Caloundra Garden and Pet Supplies.
2.2 Loyalty points will be awarded for every purchase dollar expended on the selected products and services from Caloundra Garden and Pet Supplies.
2.3 Loyalty points are calculated on the value of purchases, including GST, when the Great Mates card is presented.
2.4 Great Mates card must be presented at the time of purchase; points cannot be added at a later date.
2.4 Loyalty points will only be issued on selected products and services from Caloundra Garden and Pet Supplies and can only be redeemed at Caloundra Garden and Pet Supplies.
2.5 Loyalty points are not transferable and do not have any cash value.
2.6 Loyalty points redemption value is calculated based on member status at the time of redemption and no guaranteed value is implied.
2.7 If a Great Mates member obtains a refund on products and or services, the points previously obtained for the refunded products or services, will be deducted.
2.8 Caloundra Garden and Pet Supplies will not be liable for any disruption to the Loyalty program or the failure to award points, that is beyond the control of Caloundra Garden and Pet Supplies.
2.9 Caloundra Garden and Pet Supplies and/or its agents on its behalf, collects a Member’s personal information in order to operate the Program. If this information is not provided then the Member may not participate in the Program. By making an application, unless otherwise advised, the Member consents and authorises Caloundra Garden and Pet Supplies and or any other third party (including without limitation a related body corporate, agents, contractors) to use this personal information for the purpose of conducting the Program. In addition this personal information and any other information that is obtained via the Program may be used by Caloundra Garden and Pet Supplies, and each of its presently existing (and future) subsidiaries for marketing, promotional, research, product development and planning purposes in any form of media (including without limitation to electronic communications).
3. Changes to details;
3.1 Caloundra Garden and Pet Supplies will endeavour to advise the Great Mates member of any changes to the Loyalty program but will not be liable if this does not occur and will not be responsible for any lost correspondence.
3.2 A Great Mates member is responsible for advising Caloundra Garden and Pet Supplies of any change of address including email addresses
4. Lost or stolen cards;
4.1 Caloundra Garden and Pet Supplies will not be responsible for any lost or stolen cards.
4.2 Security of the Great Mates is the responsibility of the member.
4.3 Loyalty points accumulated on a lost or stolen card will not be reissued.
4.2 All cards remain the property of Caloundra Garden and Pet Supplies.
5.1 If a Great Mates member believes that there is a discrepancy in relation to points earned; copies of all records should be sent to Caloundra Garden and Pet Supplies for investigation.
5.2 The decision will be at the absolute discretion of Caloundra garden and Pet Supplies.
5.3 The decision will be final and binding; no further correspondence will be entered into.
6.1 Acceptance of these terms and conditions are granted by you on the first use of your Great Mates card.
6.2 You accept that these terms and conditions can be changed or amended at any time without Caloundra Garden and Pet Supplies giving any reason and without notice.
6.3 Changes to terms and conditions will be posted on the Caloundra Garden and Pet Supplies website, if and when they occur.
7.1 Any failure to adhere to these conditions may result in the termination of a member’s card; including the loss of all accrued points and benefits.
7.2 Caloundra Garden and Pet Supplies reserves the right to suspend or terminate the loyalty program at any time.
7.3 In the event of the loyalty program being suspended or terminated, Caloundra Garden and Pet Supplies will use its best endeavours to advise members of this occurrence; however no guarantee is implied.