Delivery of Goods

Deliveries will not be made outside of local delivery area unless contact is made prior to purchase and arranged. To view local delivery area map click here. Please ensure adequate instructions are given at point of purchase in regards to suitable delivery day and any other instructions including where to leave items should buyer not be home at time of delivery. Please ensure that there is appropriate access to the delivery address. Any special access required to delivery address is solely the buyer's responsibility. If, upon delivery, access is impossible, items will be returned to our store and an alternative delivery day may be organised at an additional cost to buyer. Once delivery has been made, Caloundra Garden and Pet accepts no responsibility for theft or damage of product/s. 

Returns

Buyer must notify us of intention to return an item prior to return within 24 hours of delivery or pickup of the item. The goods must be returned in original condition in original packaging including all instructions and inclusions. Shipping costs to buyer are non-refundable and return shipping costs are the responsibility of the buyer. Caloundra Garden and Pet assumes no responsibility for returned items being lost or damaged until item is returned to our premises.

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We may request photos to be emailed of faulty or damaged goods prior to approving return. We reserve the right to deny a refund if product or packaging is not returned to us as per above specifications. If product is faulty and returned to us, we will refund the cost of item/s as well as delivery charge. 

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